Success in selecting & implementing CAL; some guidelines

Although this presentation was prepared from the perspective of a central service dealing mostly with computer-aided-learning (CAL) in higher education, many of the guidelines or recommendations offered can be transferred to those working in a business setting. Indeed the differences between "commercial" and "educational" orientations are becoming less and less due to the current stress in higher education on becoming more cost effective,more market-place sensitive, and by experiencing real internal competition among themselves to attract "customers" (students) for their own form of training or education.